Booking Conditions for Morzine Catered and Self Catered Chalets
balance means the booking price minus any deposits or payments.
booking means the contract between Mountain Spaces and the lead guest comprising of the booking form, booking confirmation and booking price
booking confirmation means the correspondence sent to the lead guest confirming that Mountain Spaces has accepted and confirmed the booking.
booking form means the form supplied by Mountain Spaces to be completed by the lead guest containing the details of the booking and the booking party
booking party means the group of people the lead guest is making the booking for including the lead guest
booking price means the total price for the holiday as described on the booking form
deposit means the amount paid by the lead guest at the time of returning the booking form
holiday means a period of time during which the booking exists.
lead guest means the guest in whose name a booking has been made
provisional booking means the temporary reservation of a holiday booking
we or us means Mountain Spaces SARL
website means www.mountainspaces.com
1.1 Booking enquiries may be sent in Euros or GBP depending on the property. GBP prices are shown as an indication only and payment is taken in Euros.
1.2 From the time of requesting to book a holiday a provisional booking will exist for 48 hours. During this period you must complete and return the booking form and pay the deposit. It is at our discretion whether or not to extend or cancel a provisional booking beyond this period.
1.3 If the start date of your holiday is less than 8 weeks from the time of requesting to book a holiday the balance will be required to secure your booking.
1.4 A booking does not exist until the lead guest has returned the completed booking form along with the required deposit and Mountain Spaces has confirmed acceptance of the booking by sending the lead guest booking confirmation
1.5 We may also, upon request, make a provisional booking at the time of your enquiry.
1.6 We do not guarantee to notify you of the cancellation of a provisional booking and once a provisional booking has been cancelled the holiday dates may be re-offered for sale.
1.6 It is at the sole discretion of Mountain Spaces whether or not to confirm a booking.
Booking Amendments and Cancellations
2.1 If you wish to cancel a booking, a request must be made in writing. Cancelling a booking will result in a €200 cancellation fee plus the following charges:
More than 8 weeks before your holiday – loss of deposit
Less than 8 weeks before your holiday – 100% of the total holiday cost
2.2 Any sums outstanding will become immediately payable to Mountain Spaces in accordance with our standard payment terms.
2.3 It shall be entirely at the discretion of Mountain Spaces whether to allow any changes or amendments to a booking, including but not exclusively, holiday, dates, number of guests, property and any other holiday details contained in the booking form or agreed at the time of booking.
2.4 In the case of a booking being amended Mountain Spaces reserve the right to remove any discounts or reductions applied to the original booking.
3.1 Lift passes may be pre-ordered by phone, email or requested on our booking form. Once a lift pass has been pre-ordered the full amount is payable in accordance with our standard payment terms.
3.2 If you wish to cancel a lift pass order you must inform us in writing, lift pass orders can not be cancelled or amended less than 4 weeks before your holiday and the full amount shall be payable.
3.3 Airport transfers may be pre-ordered by phone, email or requested on our booking form. Once a transfer has been pre-ordered the full amount is payable in accordance with our standard payment terms.
3.4 If you wish to cancel a transfer you must inform us in writing, transfers can not be cancelled or amended less than 4 weeks before your holiday and the full amount shall be payable. This does not apply to changes caused by delay or flight cancellation which will not incur any charges.
3.5 Airport transfers will be carried out by Mountain Spaces or a suitable 3rd party registered and insured to carry paying customers in Switzerland and France.
3.6 Unless specifically stated airport transfers shall be on a shared basis.
3.7 Although every effort will be made to keep groups together, all passengers and luggage may not be transported in the same vehicle, leave from the point of departure at the same time, or arrive at the destination at the same time.
3.8 Passengers at the airport may have to wait a reasonable amount of time for passengers arriving on other flights to arrive and to clear customs and baggage reclaim.
3.9 Passengers arriving or leaving resort may travel via other passengers departure or arrival destinations.
3.10 All passengers and luggage will travel privately to and from departure and arrival points without transporting other passengers. Passengers may request to travel grouped in certain ways but we reserve the right to allocated passengers to specific vehicles.
3.11 Passengers will leave the airport as soon as is reasonably possible once their entire party has met our representative in the designated area.
4.1 The booking price shall be payable in the currency stated on the booking form. The currency of the booking price may not be altered once a booking has been confirmed.
4.2 Holidays are charged in Euros. The Sterling price shown is an indication only. Payment can be made by bank transfer, Credit or Debit Card. We accept Visa or MasterCard. The Sterling amount that you are charged will be based on your bank’s exchange rate at the time of payment and we can not be held responsible for any charges your bank or card provider charges you.
4.3 Deposit Payment – The deposit must be paid in full to secure a booking unless the holiday start date is less than 8 weeks from the time of payment in which case the balance shall be due.
4.4 Balance Payments – The balance payment shall be due 8 weeks before your holiday. If the balance payment is not received we reserve the right to cancel your holiday and apply the relevant cancellation charges.
4.5 Lift passes – Lift passes are payable in Euros only and we reserve the right not to issue pre-ordered lift passes until payment has been received in full.
4.6 Airport transfers – Airport transfers are payable in Euros only, we reserve the right to not book or carry out transfers until payment has been received in full.
Rights of Refusal
5.1 Mountains Spaces reserves the unconditional right to terminate a holiday with immediate effect in the event of unreasonable or inappropriate conduct by one or more guests.
5.2 Unreasonable or inappropriate conduct is defined as behaviour or actions that may cause damage or danger to property or other persons, customers or employees of the company.
5.3 In the event of a termination, full cancellation charges will apply and the company will not be responsible for, or compensate for any additional accommodation, transport or other incidental costs incurred by the guest or guests.
6.1 Mountain Spaces shall not be held responsible for damage or theft of any items or property held or left in any of our properties.
7.1 Force majeure means any natural or man made event beyond our control and insurmountable that prevents Mountain Spaces from fulfilling it’s obligations, including but not exclusively, fire, flood, riot, strike, industrial action, road closure, airport closure, severe weather conditions affecting driving conditions. Under such conditions Mountain Spaces shall not be held liable for any refund, expense or incidental costs incurred by a guest or caused by the failure of Mountain Spaces to fulfil the terms of the booking. The guest alone shall be responsible for paying any costs including accommodation or onward travel following the event of force majeure.
8.1 Every effort has been made to describe all aspects of our properties and services accurately but we reserve the right to make minor changes at any time.
8.2 All photographs are either of, or are representative of our properties or services but we do not guarantee that properties or services will be exactly as described.
8.3 Any item or service that is not expressly mentioned as provided is included is at the discretion of Mountain Spaces. The company reserves the right to make major changes without notice and at any time unless a booking has been secured.
9.1 Transport of guests or use of the company mini bus is at the discretion of the company and may depend on such factors as staff availability, weather conditions etc.
10.1 Any information or personal details we collect during the booking process or during your holiday will not be used for any other purpose other than booking and confirming your holiday and details. We will not pass your details on to any 3rd parties or companies unless you specifically instruct us to to enable the booking of transfers, ski hire, lessons or other services or goods. All companies we work with operate similar privacy policies. Your contact details will only be kept for future correspondance with your permission.
Mountain Spaces SARL 507743045
Mountain Spaces owns and operates www.mountainspaces.com
934 Route du Cret